Tuesday, December 22, 2009

Comcast Makes Good

At long last, we have a working Tivo. For those who weren't paying attention, after writing my last post clearly describing how the fine folks at Comcast could not for the life of them figure out how to get a Comcast CableCard properly installed in a Tivo, an Internet-trolling Comcast Customer Service employee came across my blog and actually posted a comment asking me to contact him so he could help. So I did. And he did. And just like that, all is right with the world. He conferred with the tech that was coming to the house, made sure the guy would have a full arsenal of tools at his disposal, and voila. At long last I can Tivo this week's episode of "Hung" on HBO. Not that I'd want to. The show is pretty lame, frankly.

So what have we learned, class? Well first, it pays to speak your mind. And these days, if you speak your mind you'd be surprised just who might actually hear it. In fact several months ago, I posted a similar rant about attempting to replace a defective ceiling fan bought at Home Depot. As a result of that rant, the administrator of a large ceiling fan sales website commented, thanking me for posting such useful information. Had I thought of doing this a few years back when we discovered the aftermarket warranty on our couch was as much a sham as the blanket tossed over the back of the same couch, I would have ranted about that, too. Hmm, maybe I still will.

Suddenly, I'm taken to a moment back in time, back when I was when I was a strapping young lad by the age of 10 or 11. One day in elementary school I was assigned a homework assignment that involved selecting a product that I liked and writing a letter of praise to the manufacturer. The product I chose was the Swingline stapler. But not just any stapler. Specifically, one of those tiny red ones designed for elementary school to students carry around in their pencil boxes.

For some reason that seems to escape me at the moment, this was the product I chose. Looking back, I realize now how close I became to becoming that guy played by Stephen Root in Office Space. It's kind of eerie, actually. Come to think of it, I do mumble a lot, and I like setting fire to things. I could set this whole building on fire, in fact, I...

Wait, where was I? Oh yeah.

While I don't recall exactly how I extolled the virtues of the Swingline Mini Stapler or how exactly it completed my childhood, I do remember one thing. Out of all the kids in the class, I was the only one who got not only a response from the manufacturer, but a freebie as well. Yes, Swingline actually sent me a shiny new Mini Stapler, with a year's supply of staples. I remember walking proudly into school that day, heaving my shiny new Mini Stapler over my head like an Academy Award, thrown off balance by the proud slaps on the back from my fellow students, showered with cheers and coy giggles from fawning school girls. There I was, a true hero of the gifted class, for one brief but powerful, shining moment that my fellow students would recall fondly for years to come. At least, that's how I remembered it.

What the heck was I talking about again?


And I said, I don't care if they lay me off either, because I told, I told Bill that if they move my desk one more time, then, then I'm, I'm quitting, I'm going to quit. And, and I told Don too, because they've moved my desk four times already this year, and I used to be over by the window, and I could see the squirrels, and they were married, but then, they switched from the Swingline to the Boston stapler, but I kept my Swingline stapler because it didn't bind up as much, and I kept the staples for the Swingline stapler and it's not okay because if they take my stapler then I'll set the building on fire...

1 comment:

pj said...

Mazel tov. Now go file your TPS report. I assume you got the memo.