I wrote the title of this post specifically with the hope that anyone looking for customer service for a Hampton Bay ceiling fan comes across this post after a Google search. I thought perhaps my recent experience might be enlightening to some.
During the big renovation, we installed a Hampton Bay ceiling fan in our new master bedroom. For two years it's worked flawlessly, but recently it began making a random "clicking" noise at odd times. And, by "odd times" I mean usually 4:30 in the morning. After removing the blades, the light covers, and any other parts of the fan I could while still able to run the fan, I determined that the noise was coming from within the motor housing.
As luck would have it, the motors in Hampton Bay fans have a lifetime warranty. The rest of the body of the fan, however, only has a one-year warranty. I know this because being the anal retentive person that I am, I still had all the paperwork and even the receipt for the fan from my purchase two years ago. So off I went, in search of warranty service.
Of course, my first stop was the Web. It was there that I discovered that Hampton Bay DOES NOT EXIST. In fact Hampton Bay is simply a brand name made up by Home Depot marketing geniuses, and the fans themselves are made by a variety of unknown fan manufacturers around the world. Thus, I discovered how extra-fortuitous it was that I kept all the paperwork, because on the warranty card there was a number to call (the number for my fan was 800-527-0998 but your mileage may vary, because like I said the fans are made by different manufacturers). I called it, and got something called "The Mica Group". As soon as I said the words "Hampton Bay ceiling fan" they transferred me to another company called "The Madison Avenue Company". Odd.
It was surprisingly easy to get a customer service rep on the phone. she asked me the name of the model fan, which was listed on the instructions. She wasn't curious to know the serial number. I told her about my problem, and she agreed it "sounded" like a motor problem. She did ask me, however, to remove the remote control unit from inside the fan and hard-wire it directly to the power line, to rule out the possibility that the receiver was making noise. After telling her I already did that (sure I did...), she confirmed it was warranty replacement time.
She then put me on hold while she called my local Home Depot. After a few minutes she got back on the line, and told me if I stopped in and talked to Ron, he'd swap out a replacement. And wouldn't you know it...that's exactly what happened. I brought the old fan back in an old Amazon.com shipping box. As luck would have it, they still carried the same model fan, and in less than two hours I had a new (and quiet) ceiling fan hanging in the bedroom.
So, the moral of the story...DO NOT throw out your paperwork or receipt when you buy a Hampton Bay product. File it away for future reference, cuz ya never know...