So I went over to Home Depot today, to get a quote on all the materials I need to build our new deck a month from now. I figured they could just take the materials list we came up with, look the items up, and give me a quote on each so I didn’t have to walk around finding everything…right? Wrong.
I did the same at 84 lumber yesterday. It took five minutes. However, the guy at Home depot had to:
1.Log into his workstation
2.start up the same software they used to make the designs for kitchen cabinets and other advanced stuff.
3.design an entire deck ever so slightly resembling ours (mind you I had full architectural plans and a materials list with me)
4.adjust each dimension
5.print out designs and bill of materials that were very much not like what I needed
6.pick and choose certain items from the BOM and log into a different system, to find pricing
7.do additional searches to find pricing on additional things on our list but not on the BOM.
8.explain to me that he knew nothing about Trex or the other products, and suggest I call Monday.
During all that, a lady in her 60’s or so came by with her father, holding her father’s garage door opener remote. She asked if this opener had a battery in it. He said he wasn’t sure (wasn’t sure?? What kind of a man is he??). He then fiddled with it and said, “we do sell some batteries, but I’m afraid I don’t know”. I suggested sticking a coin into the little slot on the side to pop it open. He fumbled with it and decided not to try too hard, and handed it back to her, suggesting she try the outdoor department (mind you this guy is sitting at the millwork desk, which has a full display of Clopay garage doors right behind him).
After he finished my quote I went to find the lady. I popped open the remote for her, pulled out the battery and told her, “go to the radio shack up the road and ask for one of these.”